My Medibank

Name: My Medibank
Availability: InStock
Rating: 4.57831335067749 (25596 reviews)
Author: Medibank Private Limited

Medibank Private Limited

4.6

25.6K reviews

500K+

Downloads

Everyone

About this app

Better health means being better informed.

Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.

You can also use the Medibank app to:

• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.

To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

Updated on

11 Mar 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 7 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.6

25.3K reviews

Matthew Uliana

11 August 2023

Clunky, unreliable, interface is not good. Text for the messaging part is really small and hard to read, and the last time I use it the app kept crashing while I was trying to have a conversation with someone. The automated response system is TERRIBLE ("Help making a claim" "Sorry, I don't understand what you're saying" 😡). Worst part is that there's no option for doing it through the website. So bad it's making me want to drop Medibank.

6 people found this review helpful

Medibank Private Limited

11 August 2023

Hi Matthew. We're sorry to hear you've had some trouble chatting with someone via the Messaging service. If you still need assistance, please do reach out to mobile.feedback@medibank.com.au You can also use the Messaging service through the website by clicking 'Message us' here: https://www.medibank.com.au/contact-us/ - Grace

kurt leitch

30 January 2026

App is buggy. Digital card doesn't work at my physio. There is no option in the app to allow access to my photo library so I can upload screenshots of my receipts (permission is for camera only). When I try and take photos of my receipts on the computer monitor, I can only upload 1 photo, even though I am trying to claim for 3 appointments with 3 payments under the same provider.

Medibank Private Limited

2 February 2026

Hi Kurt. We are sorry to hear that this has been your experience with the app. We have a dedicated website that provides step by step guides, to assist with navigating the application, here: https://www.medibank.com.au/help/ If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/ Cheers, Robin.

Tim Liu

22 January 2026

I found a bug today, when I am using the make a claim function, it has 3 options to upload the evidence (take photo from camera, upload from photo library, or from phone files). I have confirmed all the permissions in my phone for Medibank app have been set to "allow", but the latter 2 options are always saying " no permison and please go to setttings". As camera can do still, I just take a photo, but the receipt from the shop is not able to upload as it stored in the phone. Android system.

Medibank Private Limited

22 January 2026

Sorry you’ve run into this issue, and thanks for flagging it with us. 🙏 Our mobile team would love to check this out. Could you please email your details to Mobile.Feedback@medibank.com.au? - Kim