Review from MathewZevenZPN
Pathetic ability to give user what they are asking for. Billing has been inaccessible for months. I have been with Optus for years, used this method of paying my billing for majority of that time and it's not only is it frustrating but highly dissapointing it still hasn't been resolved yet.
This is the SECOND TIME there have been "Connection Issues" when I'm trying to pay my bill. So now twice the amount has been paid. It's a Saturday so if it's anything like last time this happened it should take 3-5 business days to get the money refunded. It's fine optus. It's not like I have a budget or need to put food on my table. I'll just sit here and fast for a few hours while I wait for your chat function to connect or your hour long phone line holds so I can start the process of getting my damn money back!
As everyone else has said , totally useless app. They are very eager to take your money for an upgrade, but that is where the service stops. You are a company that's been around for a long time OPTUS. Get your act together and start looking after your loyal customers. You are sinking back to old ways. Telstra would be proud to think you're driving people back to thier poor service. I challenge you to respond to this and many other complaints that you DON'T seem to be addressing. FED UP!!!!!!!!
Half of the functions do not work. No longer gives notifications of bills being recieved, the only reason I still have installed is the optus support section... (edit) which has broken again. Still not receiving notifications of bills so constantly having them be overdue. Fix the app, and payments will be receieved on time again
This app was good about a year ago, now half of the stuff doesn't work and optus doesn't seem all that interested in fixing it. I used it all the time to pay my bill and other things. Now I was pay my bill late just because I can't use the app. Pull your finger out optus
Still cannot access billing (7/01/18). Still cannot access billing (6/12/17). Still cannot access billing (1/11/17). Have not been able to see or pay my bills through the app for around 2 months due to "A system error has occurred. Please try again at a later time." or similar messages. Works well enough for seeing usage and offers. (5/10/17)
To think I opted to change from Vodafone to optus for better coverage and customer support. I got better coverage but your customer service stinks! I've never been with another company that makes it so hard to view my own phone bill let alone pay it through the app. Why can't we access our own accounts? And why is it that my bill is a different amount every month when I'm on a fixed plan? Nothing like milking the customers hey optus. When my plan expires I'm going with a company that values it's customers. Not their money.
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