Review from Palak Patel
Can't access with app everytime just showing errors and I don't know is any one responsible for to fixout this issue..this is really shameful for optus company. .
This is the SECOND TIME there have been "Connection Issues" when I'm trying to pay my bill. So now twice the amount has been paid. It's a Saturday so if it's anything like last time this happened it should take 3-5 business days to get the money refunded. It's fine optus. It's not like I have a budget or need to put food on my table. I'll just sit here and fast for a few hours while I wait for your chat function to connect or your hour long phone line holds so I can start the process of getting my damn money back!
Still cannot access billing (7/01/18). Still cannot access billing (6/12/17). Still cannot access billing (1/11/17). Have not been able to see or pay my bills through the app for around 2 months due to "A system error has occurred. Please try again at a later time." or similar messages. Works well enough for seeing usage and offers. (5/10/17)
To think I opted to change from Vodafone to optus for better coverage and customer support. I got better coverage but your customer service stinks! I've never been with another company that makes it so hard to view my own phone bill let alone pay it through the app. Why can't we access our own accounts? And why is it that my bill is a different amount every month when I'm on a fixed plan? Nothing like milking the customers hey optus. When my plan expires I'm going with a company that values it's customers. Not their money.
14.1.18-good bye Optus, hello Belong. You guys are rubbish, your app is rubbish and you assistance has been absolutely ridiculous. 8.11.17-Optus coverage, especially indoors, is deplorable. Won't be long until I'm back with Telstra!
It's great being able to see my data usage but not being able to see my billing details is incredibly annoying. I changed plans a month or 2 ago and I have no clue what I actually owe. I have tried a couple of times to get help through the online chat but it seems there isn't ever anyone available to chat about it. Strange, seeing as when I wanted to upgrade my plan, someone was available straight away. Optus is eager to make a sale and take your money, but not so eager to provide good customer service or a decent app once they have you locked in.
This app was good about a year ago, now half of the stuff doesn't work and optus doesn't seem all that interested in fixing it. I used it all the time to pay my bill and other things. Now I was pay my bill late just because I can't use the app. Pull your finger out optus
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