Review from Jackson Price
App is completely useless. I haven't been able to check or pay bills for months and Optus doesn't seem to want to fix it. Terrible app and a waste of time
This is the SECOND TIME there have been "Connection Issues" when I'm trying to pay my bill. So now twice the amount has been paid. It's a Saturday so if it's anything like last time this happened it should take 3-5 business days to get the money refunded. It's fine optus. It's not like I have a budget or need to put food on my table. I'll just sit here and fast for a few hours while I wait for your chat function to connect or your hour long phone line holds so I can start the process of getting my damn money back!
It's great being able to see my data usage but not being able to see my billing details is incredibly annoying. I changed plans a month or 2 ago and I have no clue what I actually owe. I have tried a couple of times to get help through the online chat but it seems there isn't ever anyone available to chat about it. Strange, seeing as when I wanted to upgrade my plan, someone was available straight away. Optus is eager to make a sale and take your money, but not so eager to provide good customer service or a decent app once they have you locked in.
Half of the functions do not work. No longer gives notifications of bills being recieved, the only reason I still have installed is the optus support section... (edit) which has broken again. Still not receiving notifications of bills so constantly having them be overdue. Fix the app, and payments will be receieved on time again
Still cannot access billing (6/12/17). Still cannot access billing (1/11/17). Have not been able to see or pay my bills through the app for around 2 months due to "A system error has occurred. Please try again at a later time." or similar messages. Works well enough for seeing usage and offers. (5/10/17)
Cant access billing or usage. Says systwm error occurred. Does that mean because i cant pay my bill and it is optus fault that i can get a discount. I am not happy. We have to pay for this kind of service. Same with my optus fetch. Since getting it i can only get channel 9 free to air. No channel 7, 10, 11, or abc. Seriously thinking about changing providers.
Hate this app. It never works. Always a system error whenever i want to see my data usage. Seriously optus get it together. Its a simple app. Make it work 😥😥😤😤
Track the status of your nbn™ or ADSL order, with handy SMS updates along the way. You can track your order status right through to service activation.
Telstra 24x7™ App for Android – a great way to manage your Telstra services
Use Express Plus Centrelink to access your Centrelink services on the go.