Review from Vanessa Leach
Data breakdown isn't working for me, I haven't been able to check it for months. It just keeps saying there's no data available
Can't use billing how are we meant to use the app if half the function don't works. When will people start doing the jobs they are employed to do and get the app fixed
This is the SECOND TIME there have been "Connection Issues" when I'm trying to pay my bill. So now twice the amount has been paid. It's a Saturday so if it's anything like last time this happened it should take 3-5 business days to get the money refunded. It's fine optus. It's not like I have a budget or need to put food on my table. I'll just sit here and fast for a few hours while I wait for your chat function to connect or your hour long phone line holds so I can start the process of getting my damn money back!
Half of the functions do not work. No longer gives notifications of bills being recieved, the only reason I still have installed is the optus support section... (edit) which has broken again. Still not receiving notifications of bills so constantly having them be overdue. Fix the app, and payments will be receieved on time again
This app was good about a year ago, now half of the stuff doesn't work and optus doesn't seem all that interested in fixing it. I used it all the time to pay my bill and other things. Now I was pay my bill late just because I can't use the app. Pull your finger out optus
Still cannot access billing (7/01/18). Still cannot access billing (6/12/17). Still cannot access billing (1/11/17). Have not been able to see or pay my bills through the app for around 2 months due to "A system error has occurred. Please try again at a later time." or similar messages. Works well enough for seeing usage and offers. (5/10/17)
To think I opted to change from Vodafone to optus for better coverage and customer support. I got better coverage but your customer service stinks! I've never been with another company that makes it so hard to view my own phone bill let alone pay it through the app. Why can't we access our own accounts? And why is it that my bill is a different amount every month when I'm on a fixed plan? Nothing like milking the customers hey optus. When my plan expires I'm going with a company that values it's customers. Not their money.
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