Review from Laura Lu
It's great being able to see my data usage but not being able to see my billing details is incredibly annoying. I changed plans a month or 2 ago and I have no clue what I actually owe. I have tried a couple of times to get help through the online chat but it seems there isn't ever anyone available to chat about it. Strange, seeing as when I wanted to upgrade my plan, someone was available straight away. Optus is eager to make a sale and take your money, but not so eager to provide good customer service or a decent app once they have you locked in.
To totally useless app it's a total joke. Chat doesn't work. No support. Now can't access a single thing inc bills or data usage. FIX ASAP OPTUS YOU PATHETIC COMPANY
I swear to god Australians makes the worse apps and dont listen to us actually, act like you guys listen to us but you dont if you did i wouldnt be saying this. How hard?? Isnt this why you guys made whats called review and feedback??
After not being able to access my billing for a couple months now I see there is an update. Only to be let down because you haven't fixed the problem. Instead you've added stupid lil things that no cares about. Fix the issue first then add the extras
Finally there is an update but instead of fixing the "error" billing issue, you guys just completely update the rest of the app. Many people have not been able to access their billing through the app so please fix asap!
Once again this app is pretty useless. Doesnt load doesnt do the basic things it should. And now its worse. Yay
No point in having updates if the important billing section does not work...might be a good idea to fix that first.
Track the status of your nbn™ or ADSL order, with handy SMS updates along the way. You can track your order status right through to service activation.
Telstra 24x7™ App for Android – a great way to manage your Telstra services
The PTV app is your free tool for journey planning on Victorian public transport
Ride with Uber for fast, reliable rides that are affordable and available 24/7.