Review from Isha Singh
Just awful. I went online to check how to get my service back after paying my overdue bill and i needed to use the app to report payment, trying to access just to authenticate my phone you require my optus data. It didn't work because you guys have barred me, that makes no sense. Why tell us to use the app when barred and then turn our wifi off, obviously there is No optus data because im barred. Silliest thing i have ever had to deal with, now i have to wait 24 hours to get my service back. Thanks for nothing
one of the most unorganized company ever, i placed my order in their website and i have to chat to them every time to remind them i have not received this and that. i dont have plans with them i can cancel anytime imagine if i placed the order in contract i would regret immediately. i would not recommend them.
Track nbn order? This is just ridiculous, upon installing this app it shows a page to track your nbn order and that's as far as it gets you. As a new customer, I expected better, no different to the other one really. Update fixed nothing, great job.
Over time this app has become increasingly unfriendly to use. The ability to check our bill has resulted in an error message for about 6 months now, maybe more. When is this going to be fixed? Update: the updated app version is working perfectly. Thanks for sorting out the glitches.
Works OK, but quite flaky for a big corporation. Data breakdown is non functioning. They need to spend less energy on the 'for you' tab, which is nonessential, and nail the 'service' tab.
I was just about to delete this app but then I saw the new update. It seems to be the way it was before the last update. The last update was absolutely horrible. I will add 5 stars back when I've explored the app and had it for abit. The billing part is back and seems to be working.
As an Optus customer, I use this app a lot. Can you please ensure the app works on the new Samsung S8+ Android firmware update? It continues to crash.
• Enhancements to support upcoming plans
• Minor general improvements
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