Review from Joseph Attard
Dont like the fact that this app want access to my sms and phone call. You have no right and now i cant view my usage and bills so i will go to a different provider. NOT HAPPY OPTUS
This is the SECOND TIME there have been "Connection Issues" when I'm trying to pay my bill. So now twice the amount has been paid. It's a Saturday so if it's anything like last time this happened it should take 3-5 business days to get the money refunded. It's fine optus. It's not like I have a budget or need to put food on my table. I'll just sit here and fast for a few hours while I wait for your chat function to connect or your hour long phone line holds so I can start the process of getting my damn money back!
It's great being able to see my data usage but not being able to see my billing details is incredibly annoying. I changed plans a month or 2 ago and I have no clue what I actually owe. I have tried a couple of times to get help through the online chat but it seems there isn't ever anyone available to chat about it. Strange, seeing as when I wanted to upgrade my plan, someone was available straight away. Optus is eager to make a sale and take your money, but not so eager to provide good customer service or a decent app once they have you locked in.
Half of the functions do not work. No longer gives notifications of bills being recieved, the only reason I still have installed is the optus support section... (edit) which has broken again. Still not receiving notifications of bills so constantly having them be overdue. Fix the app, and payments will be receieved on time again
Still cannot access billing (6/12/17). Still cannot access billing (1/11/17). Have not been able to see or pay my bills through the app for around 2 months due to "A system error has occurred. Please try again at a later time." or similar messages. Works well enough for seeing usage and offers. (5/10/17)
Cannot even log into it without a system error, seriously optus? There are hackers that make better apps than you. My advice is hire them, this is disgusting. I am seriously thinking of changing providers.
I don't usually review but I'm not a happy chappy. Whatever was put in the recent update has destroyed me. Couldn't see billing and it kept crashing consistently when I opened it. I uninstall and reinstall...BAM now I can't verify my SIM because of some error. Not my end. I guess we will have to wait for the next update but this is a big inconvenience.
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