Review from Ozzy Jay
Optus coverage, especially indoors, is deplorable. Won't be long until I'm back with Telstra!
It's great being able to see my data usage but not being able to see my billing details is incredibly annoying. I changed plans a month or 2 ago and I have no clue what I actually owe. I have tried a couple of times to get help through the online chat but it seems there isn't ever anyone available to chat about it. Strange, seeing as when I wanted to upgrade my plan, someone was available straight away. Optus is eager to make a sale and take your money, but not so eager to provide good customer service or a decent app once they have you locked in.
Still cannot access billing (6/12/17). Still cannot access billing (1/11/17). Have not been able to see or pay my bills through the app for around 2 months due to "A system error has occurred. Please try again at a later time." or similar messages. Works well enough for seeing usage and offers. (5/10/17)
Cant access billing or usage. Says systwm error occurred. Does that mean because i cant pay my bill and it is optus fault that i can get a discount. I am not happy. We have to pay for this kind of service. Same with my optus fetch. Since getting it i can only get channel 9 free to air. No channel 7, 10, 11, or abc. Seriously thinking about changing providers.
I don't usually review but I'm not a happy chappy. Whatever was put in the recent update has destroyed me. Couldn't see billing and it kept crashing consistently when I opened it. I uninstall and reinstall...BAM now I can't verify my SIM because of some error. Not my end. I guess we will have to wait for the next update but this is a big inconvenience.
Pathetic ability to give user what they are asking for. Billing has been inaccessible for months. I have been with Optus for years, used this method of paying my billing for majority of that time and it's not only is it frustrating but highly dissapointing it still hasn't been resolved yet.
You force everyone onto your app to pay their bills, Not a smart move when you can't make a reliable app in the first place.... How am i supposed to pay my bill now? Ridiculous!
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