Samuel Woods
The app has frequent glitches and tech issues and the customer service when contacting PayStay is poor. Unfortunately, at this stage a lot of councils are using the app exclusively for parking, so the customer is out of luck for choice. The app has recently been updated so hopefully that fixes the tech issue but the customer service is still going to be an issue.
Rob Nicholson
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glitchy - running on android 12, tried to "start parking" & app would respond "please wait" & then would just minimise the window without indicating that the transaction worked. Tried a couple of times & then closed & reopened the app, after which in parking history I had 6 tickets concurrently for the same car in the same location. Not impressed. Maybe I'm using it incorrectly, but I expect a "parking has now started" msg at a minimum & app shouldnt open multiple tickets for the same thing.
4 people found this review helpful
We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at customerservice@paystay.com.au.
Magnus Celander
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Absolute garbage. Byron council have these installed. Several of their faulty meters refuse to accept card payment. Three of us individually tried to download and set up this app so that we could pay for parking. It wouldn't complete the sign up process for any of us. Tried again several hours later over wifi - same issue. Stuck in error loops without any way to resolve the issue (nor pay for parking). How a council decided to rely on this pathetic app is beyond me. Ended up simply not paying.
7 people found this review helpful
We apologise for the difficulties you experienced while registering with us. If you would like some assistance or additional information, please contact us via customerservice@paystay.com.au and we will be happy to help you further.
Please note that Meters are managed by the relevant council and should be reported to them as such.