My Vodafone

Vodafone Hutchison Australia Pty Ltd

About this app

The new My Vodafone app gives you a simpler way to log in, more control of your services, and better design.

Fresh, new look and feel
• Updated layout that makes everything easier to find.

Simple, secure login
• Log in with just your email and password or use biometric ID.

All your services at a glance
• See all your plans and usage in real time.
• Check data, calls and balances instantly.

You control what matters
• Change your nbn technician appointments at any time.

Track your usage
• Track your data, calls and texts.

Activate your prepaid SIM
• Whether you have a SIM card or eSIM, activate your service in the app.

Billing made simple
• View and pay your bill with just a few taps.
• Keep track of previous payments and manage your payment methods.

Recharge
• Top up instantly or turn on auto recharge so you never run out.

Get help when you need it
• Find answers fast or live chat with ToBi.

Device compatibility
• Supports Android OS X and above. Older versions may not be able to download the new app or may experience reduced functionality.
• The app is built for mobile phones so we recommend using My Vodafone web for the best experience on tablets.

Ratings and reviews

A complete mess. The new login process does not work, so now I have no access to my account. It just throws up error messages no matter how many times I try to login with the details I used to set up the new login. I called Vodafone to get help and the response after being on the phone for over 30 minutes was they would raise the issue and someone would contact me.3 Days no one contact me

Old app was slow but at least showed data usage. This new app is worse — constant login loop between app and browser. Even on PC it barely works. The login is way too sensitive; going back or opening the dashboard sends a new code every time. I ended up getting ~20 SMS codes just trying to log in. Still can’t find individual device usage. Very frustrating.

My first issue is when I couldn't setup my account on mobile because the password box does not display correctly. The app also keeps asking me to enter the security code for everything that I am trying to access, it's a bit excessive. There's a few more issues but others have already commented on it. Please do more testing and fix these as the app is really frustrating to use.

What’s new

New Features
- Introducing a Email & Password sign‑in method for improved security and convenience.
- View all your eligible services in one easy‑to‑navigate screen.
- Activate supported prepaid services instantly.
- Set up your postpaid eSIM directly within the app — no physical SIM required.
Permissions
- Used to help you recharge or top up another user from your contact list.
- Pay quickly and securely with Google Pay.