I used to love this app but for 6 months I have been unable to log in. I have uninstalled it and reinstalled it and I keep getting "unknown data retrieval". My husband decided to try and install the app on his phone and log in with my details and he got in without a problem. Yet I still cannot log in and get the same message each time until it says "too many log in attempts". I have a new phone and it still gives me this error when I try to log in. I am appalled as I have needed to look up the medications for medical appointments and have been unable to. VERY UNHAPPY!!
I had previously deleted this app because of login problems and ongoing issues with locking up. I have now reinstalled the app (Feb 2018) and created a new account. Seems to be working OK. Still don't know what version I'm running!
Thank for your prompt reply and support everything seems to be working now very impressed this app has been so useful as my partners medications and management has been so crucial
Last update wrecked it. Login issues. Can't use offline at all. Deleting.
Has Potential Installed yesterday. The ability to print medicine list would help as would an audit of supply - used = balance available. Adding general reminders cumbersome. Why is an email address mandatory. Have you asked a medical practitioner their email address? Also the app help goes nowhere. I am looking for a app that will do the job. As I have said has a lot of potential
This app loses all information when installed on a new phone. When manually re-entering the medical practitioner information nothing will save unless you enter a valid email address (dont have one for the medicos). I am really disappointed.
We’re sorry for any login or performance issues you may have experienced with our app, we’ve worked hard to fix these.
We hope you enjoy this update and would appreciate if you could rate it on the Google Play store.
If we can improve anything, let us know via firstname.lastname@example.org
• Revamped login process with PIN option
• Improved performance and reduced crashes
• New ‘Updates for You’ message centre to hold health updates
• More barcode-scannable medicines
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