MyProximus

Proximus

About this app

All of Proximus in your pocket!

With the My Proximus app, you stay in control of your products and services anytime and anywhere. In a nutshell, it allows you to:
• keep track of your monthly data usage, calling minutes and text messages, or check your credit balance;
• buy an additional mobile data volume if you have exceeded the data volume included in your mobile subscription;
• consult and pay your bills directly via the app;
• check or change the rate plan you have subscribed to;
• order mobile or TV options and manage those you have already activated;
• top up your or a family member's Pay Go card;
• view any appointments you have made with one of our technicians;
• keep track of your orders;
• manage several accounts;
• easily manage the details linked to your account: change your profile photo, access your confidentiality settings, etc.
• get access to exclusive deals and contests with Enjoy
• discover additional services for your smartphone (insurance, recycling, etc.)
• use additional practical services (mobility, energy, etc.)
• easily find a solution to your problem thanks to our different support channels: chat, FAQs, helpline, tutorials, etc.

Thank you for your support and suggestions! Your feedback is very important to us and allow us to make the right improvements to our app. 😊

Ratings and reviews

Scaling needs to be fixed. For example when I want to stop direct debit, only half of the keep direct debit button is shown and the cancel button is not shown all together. And scrolling does not work or isn't active to get to the button. Same story with the new app for that matter. I had to go to the website to do it.

Very bad app tbh. When it works it's fine but lately it keeps logging itself out and when i try to log in again it's says I'm using the wrong email/pasport. I have shanged my pasport 3 times, reinstalled the app a couple of times and i still can't log in. It's rediculous

The application fails to fully launch, the screens are empty from data. It already happened in the past, was fixed in one of the versions but now it is the same story. My phone is Galaxy S23 +.

What's new

With this update, we fix an issue that was causing crashes for some users.