MyProximus

Proximus

About this app

Stay in control of your Proximus account, anywhere and anytime!

The MyProximus app offers you an overview of your subscriptions and much more, at all times. It allows you to:
• keep track of your monthly data usage, calling minutes and text messages, or check your credit balance;
• buy an additional mobile data volume if you have exceeded the data volume included in your mobile subscription;
• consult and pay your bills directly via the app;
• pay your bills in a few clicks by installing the Bancontact app;
• check or change the rate plan you have subscribed to;
• order mobile or TV options and manage those you have already activated;
• take advantage of lots of attractive TV promotions;
• top up your or a family member's Pay&Go card;
• choose the app (Facebook, Pinterest, Instagram, etc.) with which you can surf in an unlimited way in Belgium and the EU;
• view any appointments you have made with one of our technicians;
• keep track of your orders;
• manage several accounts;
• easily manage the details linked to your account: change your profile photo, access your confidentiality settings, etc.
• easily find a solution to your problem thanks to our different support channels: chat, FAQs, helpline, tutorials, etc.

Thank you for your support and suggestions! Your comments are very important to us and allow us to make the right improvements to our app. :-)

Ratings and reviews

Trying to reschedule an appointment it takes forever to find available time slots, if it does at all, it timed out multiple times. When I finally do get to the next page it asks me when I'm available, as soon as I click on a week and select "Confirm Modification" the window closes and takes me back to the original date (which we didn't agree on either, but that's a fault on their website, not their app).

Terrible experience. Always the same message:oops, something went wrong, technical error. You cannot use any features, always tech error. Horrible

Old version I used was horrible I couldn't log in easily, it took some time now I'm logged out fast but juste 1 second after I'm un logged.

What's new

With this update, we fix some issues that improve your user experience