
Matheus Almeida
- Flag inappropriate
- Show review history
There should be a filter choosing the desired departure location. This way we would be able to choose which packages are able from our departure city, from the beginning. It is somewhat frustrating to get your hopes up with a package and only then see that it doesn't have any deperture flights close to where you live. Filtering the departure city after looking at the package only adds a layer of disappointment.
30 people found this review helpful
Hotel Urbano Viagens e Turismo S.A.
May 8, 2020
Boa tarde, Matheus! Tudo bom? Para que você tenha acesso aos pacotes com sua cidade de origem, sem escolher o destino é necessário clicar no campo "pacotes" na barra do app e em seguida ir para "saída|filtros" clicando em "saída" você conseguirá selecionar todos os pacotes que possuem a partida da sua cidade de origem sem escolher o destino. 😊

Mitsuo Karakida
Its service is horrible. I don't reccomend this Company. I was charged more than the price showed in the site. The reservation confirmation was sent only half a day after. I requested the cancelation of the reservation by online chat, e-mail and app, but no response. I telephoned several times but they never attend our calls. I have to say once again its service is horrible!
34 people found this review helpful
Hotel Urbano Viagens e Turismo S.A.
October 5, 2020
Hello, Mitsuo! I hope everything is fine with you. Our phone is temporarily unavailable. But we are always to help our travelers, get in touch by e-mail midiasmkt@hurb.com and inform your order number. Let us help you!

Todd Patrick
- Flag inappropriate
- Show review history
This is a scam travel agency. There are numerous documented cases of this company booking travelers in less expensive hotel options in their location and not the hotel they had selected -- and charging them the cost for the more expensive preferred option -- only displaying the different hotel name after the transaction has completed. They are crooked and they hide behind a language barrier, operating out of Brazil.
18 people found this review helpful
Hotel Urbano Viagens e Turismo S.A.
July 29, 2021
Hey Todd, hope you're doing well! Please feel comfortable to get in touch with me anytime you want. We want to help you and make your experience with us wonderful. Contact us at midiasmkt@hurb.com. 😉