
Nowrin Anwar Joyita
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Shouldn't show an option to upload video for verification if it doesn't work for everyone. I uploaded the video and got an email saying verification is completed, I just need to open the app. When I opened the app it told me to transfer my account from another device! No idea where that came from. I called the customer service and their solution was to reinstall the app and choose the live video call option for verification instead of uploading the video.
2 people found this review helpful
Province of British Columbia, Canada
May 15, 2026
Hi. If the video‑upload method isn’t working, you do have other options. The Live Video Call verification in the app connects you with an agent who can complete the process in real time. Or use a BC Token as an alternative secure login method if you are using a computer. Please email us at BCServicesCard@gov.bc.ca so we may help you.

Xin
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This app is so unintuitive for something that is so important. I just spent 1 hour and 56 minutes trying to transfer my account to my new phone. The QR code doesn't work! I have refreshed it multiple times but the QR code continues to be invalid. Now, I have a message saying that I've logged in too many times and to return in a few days. I DON'T have a few days! The government should just not use the app if they refuse to fix these very SIMPLE problems. This is absolutely absurd.
Province of British Columbia, Canada
May 15, 2026
Hi Xin, if you are experiencing technical difficulty or you need assistance navigating in the BC Services Card app, please don't hesitate to contact us directly at 1.888.356.2741, our team would be pleased to assist you.

Margaret Langfield
I've just spent the better part of an hour (AGAIN) trying to log in to this app. Can't even uninstall it and start again. I'm usually pretty good at downloading, installing, etc. Lots of other aps work just fine! This one tries to get me to log in the supply a password. I've no idea what it is anymore. Can I say "forgot password" or some help to get a new one? No! That would make too much sense. Give this one a hard pass, folks! What a colossal waste of time.
9 people found this review helpful
Province of British Columbia, Canada
March 25, 2026
Hi Margaret, if you are experiencing technical difficulty or you need assistance navigating in the BC Services Card app, please don't hesitate to contact us directly at 1.888.356.2741, we would be glad to assist.