DO NOT TRY DROPBIKE. AWFUL CUSTOMER SERVICE FOR AN APP IN 2017. WHEN YOU CALL THE HELP LINE TO REFUND DEPOSIT IT GOES TO THE VOICEMAIL OF SOMEONE NAMED JASMINE. YOU HAVE TO REQUEST YOUR DEPOSIT BACK AND THEY DONT EVEN ANSWER YOUR CALLS. WHO IS JASMINE I THOUGHT THIS WAS THE HAVEN NUMBER
Never got my deposit back! They claimed I would. I rode with the app one day while on vacation in another city so I definitely won't be able to use it again so I want my deposit back.
Got a free ride when I was visiting Kingston. I enjoyed the ride however my bike was messed up and the handles would turn without the tire turning at all. Upon returning I chose to deactivate my account and to get my $50 initial fee back. It's been about a month and didn't receive my money.
Can't add card, so can't even use it 😶
Changed it from a one star review as the app no longer crashes on bike unlock. I enjoyed using the service. Some features are not totally intuitive but their team is very responsive and helpful if you get confused.
Bug Fixes and Performance Improvements
the world’s first dockless and cash-free bike share platform