ArriveCAN

4.5
250K reviews
5M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. ArriveCAN no longer collects information on behalf of Public Health Agency of Canada.

ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports.

By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls.

At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification.

Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

Please refer to the accessibility notice for this app: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan.html#accessibility-notice

This app supports English, French and Spanish (displayed in the language of your device).

For more information: www.canada.ca/ArriveCAN
Updated on
Sep 28, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 3 others
Data is encrypted in transit
You can request that data be deleted
4.5
250K reviews
Austin Hodges
September 9, 2022
Able to create profiles easy enough, but when trying to schedule a trip I always have issues! Example: Select all the appropriate trip info (who/where/when), then unable to continue to the next section to finalize trip. My latest issue was not being able to continue if I selected one specific profile (that I have used and traveled with previously) in my list, it would gray out the arrow to continue. Extremely frustrating to use!
47 people found this review helpful
Did you find this helpful?
Thomas Garrett
August 26, 2022
Terrible user experience and implementation. Working in the tourism industry, I can't count the number of times I have had to help our guests through the app, due to the lack of intuity and user-unfriendly interface. Certainly the majority of our customers being senior citizens is a factor, but the fact that the Canadian government requires such a long and technologically intensive process for people who are so unfamiliar with it is pretty egregious. I hope this app is done away with very soon.
241 people found this review helpful
Did you find this helpful?
Peter Maloy
August 14, 2022
Incredibly frustrating. After using the camera to scan the first document, an "app not responding" pop up appeared every three seconds for the rest of the ten minutes process. Also, there are no clear instructions for which option to pick for purpose of travel if one person in the group is Canadian and the other is not.
119 people found this review helpful
Did you find this helpful?

What's new

- Removal of mandatory forms and screens containing vaccination history, including collection of proof of an individual’s vaccination status, current infection, or history of infection; quarantine plan questionnaire, destination address; COVID-19 reference material, links and instructions
- Removal of ArriveCAN public health receipt