Cannot access What's going on here? Have not been able to use my app because it can't find the network. I cannot even connect to the website using Google.But on my Mac or a pc I can reach the website just fine.This has been an issue for 3 days now.
Version 1.5.8 on Lollipop is giving erroneous data usage numbers -- often total usage for the month may be off by a factor of three some days. The next day it may be off by a factor of two. Customer Service says they have no record of complaints about this. That is hard to believe. My wife's phone on the same account but on an earlier Android operating system seems to be giving accurate data. I don't like getting scary notices that I have greatly exceeded my data allotment and then going to the web site and seeing the estimate that I may eventually use about half the allotment for the month.
Better than Best! I left and went to Verizon. After I got a $20 (because we're Verizon charge), I came back. Almost 2 million agree. & for ALL the right reasons. Thank you CC! Everybody has kinks. Yours are always fixed.
Can't tell if I'm already logged in? When I open the app it shows my usage immediately, but if I then check the "Auto Login" box and enter my username and password, it says "Unable to login" (I know I'm entering the correct info because I'm able to log in to the website). So was I automatically already logged in somehow? And if so, shouldn't the app tell me that instead of giving an error?
Erroneous data usage Now it is August 4 and problem has not been corrected. Customer Service representatives are good, but to keep telling clients to uninstall and reinstall is not good service. Please inform reps that it is a software glitch and provide an ETA for a resolution. Makes me wonder if other info is incorrect. Today is 9/14 and app indicates 550mb data, actual is 330. CC when will you fix this bug?
Usage data is consistently wrong. Usage has been off for months now but is usually back to accurate in a couple of days. This month it has been almost a week. As this has been going on for several months now, and has been repeatedly reported by me and many others, I have downgraded to 2 stars. If app did not have the option to log on to account it would be pretty much useless. Warning! Check website before changing plan.
Updated color scheme and other layout enhancements