311SA

City of San Antonio

About this app

See anything you want to improve in your community? San Antonio’s 311SA is the first social network for civic engagement where you can report non-emergency issues, such as potholes or graffiti while earning points and rewards.

Interact with your city by using the 311SA mobile app to:

Flag it: Snap a photo, select an issue from a list of 311 service request types, report it to your city.

Monitor: Monitor the progress the city is doing on your reports in real-time. Receive updates as it gets fixed!

Get Rewards: Engage with your city, get points, earn rewards, and reach new levels of engagement.

Build Community: Follow your Urban Feed! Vote up urgent issues, and share it on Facebook and Twitter to rally support.

Ratings and reviews

The app is a good idea, but too clunky. There is nowhere to just report a problem in 140 characters or less and hit send. There is a menu of topics you have to hunt through to find the issue you're trying to report. Once you settle on the closest match, the app becomes obsessed with the user's current location, as if the app designers didn't consider the user may be reporting what they saw at a later time, in a different location. # # #

The app serves its purpose if you can get around learning curve, but it needs a lot of improvement. Many complain about the addresses accuracy, but I found if you drag/walk (tap/hold) the pin across the map to the address of concern it will work, but it's time consuming. Would be easier if typing in the address was an option. The other caveat is, when reporting Anonymous/Private... you may not see future case updates in app, but only see an email that issues have been resolved, and case closed.

Bad app & bad service. App is glitchy and not use friendly. Uploading the location is hit or miss. Mostly miss. It automatically reads your location, (government tracking?) w/no option to turn off, pick location in map, or include street & cross street instead of an exact address. The City of San Antonio doesn't respond or take action. Even there are multiple flags, the City just deleted them. It's a frustrating waste of time.

What’s new

Thanks for using 311SA! This update includes performance enhancements and stability improvements to give you a smoother experience when reporting issues in your community.