Nelo: pay in quincenas

4.8
204K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Pay Your Bills
Pay your water, electricity, gas, government services, phone, and streaming bills in biweekly installments. Find providers like CFE, Telcel, Telmex, Naturgy, and many more.

The Best Way to Shop
Shop in biweekly installments at your favorite stores. Buy fashion, beauty, home decor, furniture, and electronics in Tienda Nelo, or explore stores like Amazon Mexico, Mercado Libre, SHEIN, Walmart, Liverpool, Zara, and more within the app.

Safe and Easy
With a security code and a single-use virtual card generated through the app, we ensure your purchases are secure and risk-free.

Financial Products Offered by Nelo
Nelo offers buy-now-pay-later (BNPL) financing for bill payments, services, products sold in Tienda Nelo, and products sold by other retailers. BNPL financing allows customers to split their purchases into up to 8 biweekly payments over a period of 120 days. Nelo also issues a credit card (Tarjeta Nelo) that can be used anywhere Mastercard is accepted.

Nelo VIP customers enjoy interest-free financing options on all BNPL purchases, and all customers enjoy interest-free financing on all products in Tienda Nelo.

The lending activities carried out by Nelo Mobile, S.A. de C.V. are supervised by PROFECO under the Federal Law of Consumer Protection and by the SAT under the Federal Law on the Prevention and Identification of Transactions Involving Illicit Resources.

Annual ordinary interest rate: 0%–162% excluding VAT.

Credit products are offered subject to creditworthiness and approval.

Example BNPL Loan
If you sign up and are approved for a $5,000 MXN credit line and choose to use $1,200 to purchase a pair of sneakers in Tienda Nelo on March 1, 2025, you’ll have the option to pay in four interest-free biweekly installments, as with all Tienda Nelo financing plans. You would pay $300 on March 14, $300 on March 28, $300 on April 15, and $300 on April 30.

If instead you decide to finance the purchase over six biweekly installments, you would pay a total financing fee of $336.00 MXN and $53.76 MXN in VAT, spread across your payments. You would pay $264.96 on March 14, $264.96 on March 28, $264.96 on April 15, $264.96 on April 30, $264.96 on May 15, and $264.96 on May 30.

Customer Service
Questions? We’re here to help
WhatsApp: +52 55 6458 6710
Email: hola@nelo.mx
Address: Plaza Villa de Madrid 1, 11th Floor, C.P. 06700 – Cuauhtémoc, Mexico City, Mexico.
Updated on
Jul 15, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
Personal info, Contacts and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.8
204K reviews
Belepugas
October 16, 2021
It is usefull, when you need a extra money, you just can do a withdraw and you have at least 15 bucks more in your acount, and with the time you will have more credit amount, and overall your credit historial will be better if you do your payments at time
26 people found this review helpful
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A Google user
February 26, 2020
It's just amazing. Pretty easy to use. Your funds are always secure as well as your transfers. You can transfer or receive money in real time. Just love it!
26 people found this review helpful
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Valphyn Rojas Castañeda
February 1, 2023
Disappointing. With an excellent credit history, they gave me the lowest credit they had.
2 people found this review helpful
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Nelo, Inc.
February 8, 2023
¡Hola Ramón! 👋 ¡No te preocupes! Tu crédito Nelo puede ir incrementando poco a poco. Recuerda que entre más utilices la app de Nelo, más rápido obtendrás un incremento en tu línea de crédito 📈.