Two weeks back I had an unfortunate event with the bike. I used one on broad Street . The handle was fully loosen and I didn't know that till I started the ride , and the handle gave off fully . I fell down from the bike . Thankfully nothing happened and I was helped by people around. I did lodge a complaint with the costumer service but haven't heard back yet . I know these things can happen but it is a serious matter. You need to find a system to understand when the bikes are faulty so people won't use it . Also to all the bike users - I hope when you leave a bike after use , pls do chk if it's in good condition. It's your responsibility too .
So many faults and so many bikes that don't actually work. One time the handlebar just rotated off and I lost control. One time front brakes didn't work. One time the light didn't work when I was going back home. One time they charge me £150 because the lock didn't work. Clearly dangerous and blaming the customer for its own faults. Downloaded and only intended to top up for £5, ended up taking £15 from my PayPal. Great idea poor practicality and customer service, they are very mean. Recommend using other bike sharing app like Ofo and Obike if you are in Oxford.
Bikes are incredibly uncomfortable if you are taller than a child, have no lights so can't cycle at night and have no gears. Out of 4 bikes I tried to ride, 2 were out of service and another was broken but I got charged 50p just for unlocking it. Will not use these again.
Love the bikes they are light and have a place to put your phone for navigation
Wouldn't let me book a bike because I had 9% battery. 1/5.
What is the difference between pink and grey bike locations? Haven't been able to work it out! Also, would be great if the bikes had some lights as it gets dark so quickly now! Otherwise great!
Performance improvements and bug fixes
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