4.1
44 reviews
5T+
Downloads
Content rating
Everyone
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About this app

Reach, engage and win more customers on SMS, WhatsApp, and Facebook Messenger through conversational business messaging right from your smartphone.

The SMS-Magic Mobile App brings all your customer conversations to your smartphone so you can respond to your leads and service tickets on-the-go. Shorten the sales cycle and delight customers by quickly responding to questions or customer needs. Use the app independently or integrate with your CRM. The SMS-Magic Mobile App helps you connect with your customers anytime, anywhere, and leads to stronger customer relationships.

Use The SMS-Magic Mobile App to:
1. Engage with your customers and prospects on-the-go across text, WhatsApp, and Facebook Messenger (using rich media and templated messages)
2. Get notified and respond instantly to incoming leads and customer queries
3. Automate standard customer interactions such as status updates, account alerts, and appointment reminders
4. Identify the context of each customer interaction and assign them to relevant team members
5. Run the app independently or integrate it with your CRM (Salesforce, Zoho).

The SMS-Magic Mobile App is a standalone messaging product that can be used regardless of whether you are an existing SMS-Magic customer using the web app. We hope you’ll give it a try!

ℹ️ Please note: If you use SMS-Magic Salesforce App, you need to be on version 1.64 or above to sync with the SMS-Magic Mobile App.

Questions? Please contact care@sms-magic.com

About SMS-Magic:
SMS-Magic is an established business-to-person messaging solution for high-touch, multichannel, and compliant customer engagement across your sales funnel at scale. The SMS-Magic App helps marketing, sales, and support teams better engage with your audience. With our conversational messaging capabilities, you will never lose another client, candidate, or patient to unread emails or unanswered phone calls.

SMS-Magic has over 2,500+ clients spread across 190 countries. Its 200+ employees operate out of offices in Chicago (US), Pune, and Delhi (India).
Updated on
07-Nov-2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
App activity and App info and performance
Data is encrypted in transit
You can request that data be deleted
4.1
44 reviews
Mary Matson
29 June 2022
This company is horrible. This app would continuously disconnect from Zoho. It would cease to function and you would have absolutely no indication that your SMS was being lost. In testing we found that customers would think they were sending an SMS, but it would fail to get to us. We had paid for one year of service and they refused to refund when it kept failing to work with our CRM
2 people found this review helpful
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Tanya Beaulieu
31 May 2022
Not impressed with this app. Would not recommend using. I use this app for work to text clients. Most of the time the app doesn't notify you that you have a message and it doesn't matter how any times you delete the app and re-install the app. Consistently fails to send messages and if you leave the app before the message is sent it doesn't finish sending the message and deletes the message you were trying to send instead of saving it as a draft.
4 people found this review helpful
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A Google user
4 October 2019
We've tested out different solutions that perform this function, as we have clients looking for SMS to keep in contact with new customers. We tried ZipWhip, SlickText, &Front, however, none of them allowed us to have the integration with Twilio and keep control of our numbers & API, but also have 2-way SMS. This is the ONLY solution we've found, & thanks to Rajat & Reshma, it's working perfectly! Just need name support alongside the phone number, and the iOS version to be released!
10 people found this review helpful
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Screen-Magic Mobile Media Pvt Ltd
9 October 2020
Hi Ian, We have released a new version of the application. Update the app and you will be able to view the customer name along with the phone number. The new update has an enhanced experience and a lot of other capabilities. We have also released the iOS version of the application.

What's new

1. Salesforce users can now access custom inbox filter similar to web app
2. Optimisation and bug fixes.