Dialpad

Dialpad, Inc

About this app

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business.


Features that Matter:

A Single Platform
Calls, contacts, and messages—all your business communications right in the palm of your hand.

Switch Between Devices
Take calls on the go and switch between your laptop or deskphone to your Android device in one tap.

Automatic Note-Taking
With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said.

Rich Contact Profiles
Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM.

Coach From Anywhere
Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

Ratings and reviews

First the issue - No Bluetooth headset connectivity anymore. This is a VERY BIG issue. I'm not able to be mobile while using the MOBILE app due to noise and having to basically have every call on speaker. Now the great thing - EVERYTHING ELSE. Syncs with the desktop app real time for calls and texting (which uses my same Bluetooth headsets seamlessly). Ability to switch devices, add contacts & edit contacts. Very good communication piece.

Sometimes significant lag time between picking up call and hearing audio. Sometimes calls do not resolve on receiving end (straight to VM). Sound artifacts when on the move during transitive from Wifi to mobile network. Using mobile network requires you to 'Dial 1' to pick up a call... its not always convenient to do and adds time to pick up call. Not sure this is a reliable service unless strictly using over WiFi.

Service works decently well. App is HORRIBLE. My entire company is switching away from using Dialpad complete solely because of the app. Biggest issue: the app continues to vibrate/ring even after the call is answered or declined making conversation impossible. That's assuming that the call CAN be answered... this brings me to the next issue. 75% of the time the call can not be answered on the app. The mobile app will ring maybe twice, a pop up notification will come up, then it will disappear. It keeps vibrating & ringing but there is no option in the app to answer the call. Meanwhile, the call is still "ringing" on either the desktop app or the web app. I can answer the call on those but not on the mobile app. Even after answering the call on the desktop or web app, the mobile app will continue vibrating & ringing. To stop the vibrating/ringing, I have to reboot the phone or "force stop" the app. Unusable. Also, I notice a discrepancy between text messages on the desktop/web app and the mobile app. Some messages will appear on one but not the other. Can't trust it. 2 stars for the service that works decently. 0 stars for the app itself as it's completely useless.

What's new

Thanks for using Dialpad! We’re constantly making improvements to Dialpad to make it more reliable. Here are the latest enhancements to the app:
+ Bug fixes and performance improvements