Dialpad

Dialpad, Inc

About this app

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business.


Features that Matter:

A Single Platform
Calls, contacts, and messages—all your business communications right in the palm of your hand.

Switch Between Devices
Take calls on the go and switch between your laptop or deskphone to your Android device in one tap.

Automatic Note-Taking
With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said.

Rich Contact Profiles
Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM.

Coach From Anywhere
Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

Ratings and reviews

Great when it works, but trust the 1 star reviews... their support team is awful. We've had several issues with their support team, including a major one that had our calls with clients get disconnected. For weeks, they told us that it was our network despite what we told them, and all along it was an update of their app! Dozens of hours wasted, and 80+ emails. In a separate instance, changing our billing from monthly to yearly has so far been 11 days and 8 e-mails. Frustrating.

Service works decently well. App is HORRIBLE. My entire company is switching away from using Dialpad complete solely because of the app. Biggest issue: the app continues to vibrate/ring even after the call is answered or declined making conversation impossible. That's assuming that the call CAN be answered... this brings me to the next issue. 75% of the time the call can not be answered on the app. The mobile app will ring maybe twice, a pop up notification will come up, then it will disappear. It keeps vibrating & ringing but there is no option in the app to answer the call. Meanwhile, the call is still "ringing" on either the desktop app or the web app. I can answer the call on those but not on the mobile app. Even after answering the call on the desktop or web app, the mobile app will continue vibrating & ringing. To stop the vibrating/ringing, I have to reboot the phone or "force stop" the app. Unusable. Also, I notice a discrepancy between text messages on the desktop/web app and the mobile app. Some messages will appear on one but not the other. Can't trust it. 2 stars for the service that works decently. 0 stars for the app itself as it's completely useless.

Not bad. Works. Not a fan of Dialpad Everywhere on desktop, but less annoying on phone. New Text Message dialog is a pain because it doesn't show you history with that contact until after you send the message. Overall a decent and working system without too many problems, even if some areas of the application aren't intuitive when covering multiple departments as a small business.

What's new

Thanks for using Dialpad! We’re constantly making improvements to Dialpad to make it more reliable. Here are the latest enhancements to the app:
+ Bug fixes and performance improvements