The Atus Defender service is a BS8484 compliant lone worker solution, designed to give lone workers or those who are vulnerable or at risk, the ability to quickly and simply raise an alarm and summon assistance.
The Defender App is linked through an ARC (Alarm Receiving Centre) so that the user’s situation can be monitored and help quickly sent directly to them in the event of an emergency.
To be able to use the Atus Defender service, the user needs to have an account on the server where they will have registered their details on their profile response page. The ARC will know what pre-defined actions should be performed from that profile in the event that an alarm is triggered.
An alarm can be activated from the lock screen where the user can either hold down the logo for 2 seconds until the blue swoosh turns red, or an alarm can be triggered from the Defender Remote (optional) if the user has one for use with the Defender App.
Once an alarm has been activated then the smartphone transmits the user’s location, supplemented by the last photograph taken within the app, any pre-recorded message and up to 60 seconds of pre-recorded sound to the ARC response centre, as well as simultaneously initiating a phone call. The alarm activation function works even if the smartphone’s keypad is locked, even if another app is running on the phone or a telephone conversation is in progress.
The users alarm information is then combined with their previously defined profile response data held on the server, so that the ARC receives as accurate a picture as possible about the user, their situation and what measures need to be taken to assist them.
To aid the rescue team or emergency services to locate the user, continued updates as well as a history of previous locations are provided to the ARC whilst the alarm is active. If the user is within range of one of their indoor Defender Beacons (optional), then the server will also display the location beacon information as well as the GPS location to enable the user to be accurately located indoors when out of range of GPS satellites.
The Atus Defender service uses the GPS function of the phone and other location services to track your exact location. The operator receiving your alarm can therefore immediately see your location on a map displayed in the response center. Furthermore, the app will automatically instruct the phone to call the response center, so that the response center operator will hear what is going on around you when you have raised an alarm.