Terrible app compared to other companies. Can't track your order and is just ages behind current times. It is time to employ a proper IT guys.
Struggled to make my order online - so decided to try app. Still difficult but was abke to put correct discount code. But wouldnt give me my entitled free postage and tried to contact customer services 5 times thoughout the day.😢😢
OK Some of the filters could be improved, especially when you're looking for the products you want on the Just Landed page (e.g. male, coats). Plus, the wish list comes up blank even though the heart symbol is red on the products you've added to it.
Keeps crashing and failed to apply free delivery and creating an account using the app would not complete. Needs serious work as it's not useable!
The app seems to be adequate in terms of pics and merch but Blacks really need better customer service and ordering systems. I recently ordered next day delivery on nearly £200 of gear (alot of money for me). I recieved one single vague txt about recueving my order and zero e-mails to confirm. You cannot track your order if you sign up after placing it and it took me 14mins of waiting in a queue to speak with someone. When I finally spoke to someone, he couldn't access more order with my order number, put me on hold then told me there was a problem with my order being stuck between systems...? Suffice it to say, Blacks needbto up their game in terms of connecting with their customers. Waiting for 14mins ro ask if they even know about your order is pretty bad. Pull your socks up Blacks! I've now wasted two days off waiting for a delivery that was never going to come had I not called, for shame.
Very Nice performed app
- Material design update
- Streamlined checkout
- improved search
- Quick refine
- Barcode scanner
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