Can't log in most times Have only been able to actually get into the system twice in the 4 weeks since I installed it. When I try to log in, the app keeps crashing with a massage saying it's stopped working. The two times I did get in, it was after 4 or 5 attempts with crashes before I could get it to work long enough to see anything.
Very limited functionality Doesn't show remaining balance, doesn't allow 'remembering' any login info. To get anything done you still need to go to the full site.
The app makes it faster and easier to submit a claim. The only downsides are that it does not tell you if you have a claim pending, I had to log in on a computer to verify that my claims were received.
Not good app I used to have it on my Samsung Galaxy S5, and loved it, but had to get a new phone. Just uploaded to my S7 and all of a sudden there is a communication error and won't work.
Can't upload a pdf. Had to get my PC In theory, the app does what it's supposed to do. It allows you to create and check the claims but when I tried to upload a PDF file as supporting documents to the claim the app won't recognize it. The app is looking for a picture. I don't see a reason to take a picture of something that's already electronic and it should be able to take it as an attachment. I had to go grab my computer and actually finish the claim kind of defeats the purpose of having it in an app.
File a claim Can't contact for questions. Just file and they pay or don't. Same as the pitiful no content website. Not impressed. My previous company was better.
• Added ability to view Secure Message Center