
Joy Keaton
Took nearly 40 minutes just to deposit a check. The "back photo" would not take, when it finally did I got a "cannot process because your session timed out". I had to keep logging in and out (sometimes the back photo took, sometimes not)THEN after finally getting it to 'submit' without a timed-out msg (finally!) it said the deposit was invalid! This was immediately followed by an email from the bank saying they had received it. Seriously the Most frustrating app experience I have ever had.
81 people found this review helpful
Apple Bank App Developer
January 28, 2021
Hi Joy, we want to make this right for you. If you are still experiencing issues completing your mobile deposit, when you have a minute, please call us at 914-902-2775 so we can help troubleshoot the issue.

Onix
It's good, but it doesn't let you manage your debit card through the app. The Apple Bank debit card app is totally useless. It won't let you sign in and when you want to create a different profile it doesn't recognize your last name. Also, it doesn't send a code to recover your username even though it says that it sent you an email. Total garbage, but the banking app is good. Let us manage our debit cards through the app.
11 people found this review helpful

David Davidov
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the app experience as far as using it it seamless.. but demoted to 1 star.. not because of the app.. i had the account open. Who knows when still no debit card from them.. if I'm not mistaken, it's been over a year now. p.s. I'm still using the app with zelle no debit card.. p.p.s. I'm done calling customer support you guys have all my info. if you want, you can send me the ATM card. I'm done being harrased by your automated phone system every time I call.