There is a serious problem concerning this app with samsung phone I requested from the cs a new serial number to reactivate my token, I followed the instruction, but unfortunately the app is resisting changing the serial number even after uninstall and reinstalled several times and also restarting my phone Now the transferring to other accounts is not working as the token app is not working!
8 people found this review helpful
October 30, 2022
Dear valued customer ,
We apologize for not obtaining the required level of service, please send your phone number and details of the problem you are currently facing through e-mail
The following is so that we can proceed:
The OTP that I always get by the app never work , so I uninstall it and I reinstall it many times but the old serial number still right there never change , I tried several times , I follow right steps , every time I'm getting new msg with new serial number to reactivation but the old serial number never change , I contact CS , I follow same steps again as per their instruction n nothing change since last week !!! .
February 16, 2023
Dear CIB Customer ,
We apologize if you have faced a negative experience. Please send us your mobile number and your name on Google play on this email: Socialmedia.firstname.lastname@example.org to contact you and better solve the issue you have faced.
A Google user
very buggy, bad UI. As a developer, I am amazed how the app got published. Could not copy any info in step 2, whenever I go to another screen to copy the code and get back to the app, it resets to step 1 again, same happens if the screen gets locked. I had to write all the codes in a piece of paper first. The app is functional but not user friendly and buggy.
16 people found this review helpful
Dear Valued Customer,
Thank you for pointing that out. In addition, we will continue improving our services to provide you with the service you expect and deserve.