Very simple (in not a good way). Guys, there is one important issue that could be fixed easily. If I use android phone with fingerprint under screen, and I accidentally swipe down ability to use my fingerprint to log in, it won't ever come back. I have to restart the app, to use my fingerprint. (For sure, you can use passcode, but if person doesn't remember it, it becomes complicated)
2 people found this review helpful
I had the same issue with the error "Enable your WiFi or mobile data" and couldn't login, which was quite inconvenient as I always had to use my PC. I thought the issue is with the app, but it turned out to be my phone settings. After sending an email, I received a call by their support dept and here is what she mad me do: make sure the time and time zone is set to automatic, then go to Apps > Hellenic Bank > Storage and clear all data and cache. Works perfect, 5 stars for the prompt support!
7 people found this review helpful
Not user friendly, outdated interface and to top it off, i can't even access my account. Everytime i try i get a message "we are facing connectivity issues right now etc". I used to be able to log in and i still am via the website, however they seem to not care about the app's design, usability or maintenance, hence the one star review. P. S: 1) same things apply to the website except the connectivity issues 2) would switch to another app but don't have that option
16 people found this review helpful