Although I'll have my loan paid off this month (April 2016), I open the app and it tells me I'm using an unsupported our out of date browser. This is very comical and I'd even say insane since I'm not using a web browser but an app. Thank goodness I'm making my final payment so I'll be able to off load this app from my phone.
Terrible I tried probably a dozen times to apply for income driven forbearance and it would constantly take me out of the application to a different link and I'd have to start all over. I eventually opted just to use their website. The app has potential but needs a LOT of work.
Error messages! I've been using this app to pay my loans just fine for over a year now. All of a sudden you made some update and it won't even load the login page. WTF PLEASE FIX.
what's well. Don't understand the issue others have especially since you can go to the browser and do everything on the computer. I use the app for convenience of knowing the due date/make payments not for anything else. I use my PC for the rest.
Stupid! Stupid! Stupid! Can no longer pay with a credit card. Not everyone is lucky enough to have cash in their bank account at all times. And now my credit is in jeopardy just because I can't make the occasional credit card payment!
LOADING BUGS!!!!!!!! THE PAGES DOESN'T EVEN FULLY LOAD AND I CAN'T READ MY INBOX MESSAGES! WTF? THE OLD APP WAS BETTER. PLEASE FIX THIS. I WOULDN'T WANT PAYING MY LOAN TO BE A PROBLEM ESPECIALLY WITH MY DEBIT CARD BECAUSE I WILL BE PISSED IF I GET LATE FEES FOR LACK OF YOUR PAY OPTIONS. ADD THAT DEBIT CARD OPTION PLEASE!!!
Improvements to the login screens