Terrible I tried probably a dozen times to apply for income driven forbearance and it would constantly take me out of the application to a different link and I'd have to start all over. I eventually opted just to use their website. The app has potential but needs a LOT of work.
Error messages! I've been using this app to pay my loans just fine for over a year now. All of a sudden you made some update and it won't even load the login page. WTF PLEASE FIX.
Stupid! Stupid! Stupid! Can no longer pay with a credit card. Not everyone is lucky enough to have cash in their bank account at all times. And now my credit is in jeopardy just because I can't make the occasional credit card payment!
LOADING BUGS!!!!!!!! THE PAGES DOESN'T EVEN FULLY LOAD AND I CAN'T READ MY INBOX MESSAGES! WTF? THE OLD APP WAS BETTER. PLEASE FIX THIS. I WOULDN'T WANT PAYING MY LOAN TO BE A PROBLEM ESPECIALLY WITH MY DEBIT CARD BECAUSE I WILL BE PISSED IF I GET LATE FEES FOR LACK OF YOUR PAY OPTIONS. ADD THAT DEBIT CARD OPTION PLEASE!!!
It's better than the old one in that I can see more detail on my loans, and so far, hasn't crashed on me like the last one. However, I HATE that I have to update my email every time I log in. Every. Single. Time. Fix that!
Good to look at but won't take mobile payments. What's the point? Says payment received and this is before due date, then later I get emails about past due bill! Fix the app and stop perpetuating people's debt!!!
Improvements to the login screens