Although I'll have my loan paid off this month (April 2016), I open the app and it tells me I'm using an unsupported our out of date browser. This is very comical and I'd even say insane since I'm not using a web browser but an app. Thank goodness I'm making my final payment so I'll be able to off load this app from my phone.
Terrible I tried probably a dozen times to apply for income driven forbearance and it would constantly take me out of the application to a different link and I'd have to start all over. I eventually opted just to use their website. The app has potential but needs a LOT of work.
Garbage app. Robot on phone is beyond awful. I'll pay my debt but you guys run a shoddy organization. Should have known the second a robot started demanding info without the option of speaking to a human.
what's well. Don't understand the issue others have especially since you can go to the browser and do everything on the computer. I use the app for convenience of knowing the due date/make payments not for anything else. I use my PC for the rest.
Stupid! Stupid! Stupid! Can no longer pay with a credit card. Not everyone is lucky enough to have cash in their bank account at all times. And now my credit is in jeopardy just because I can't make the occasional credit card payment!
Error messages! I've been using this app to pay my loans just fine for over a year now. All of a sudden you made some update and it won't even load the login page. WTF PLEASE FIX.
Improvements to the login screens