"INSTANT Insight” is a native tablet app enabling hotels, restaurants, fitness centers, retail stores, etc ... to measure on real-time customer or employee satisfaction via touch screen tablets displayed on service counters, lobby areas, offices or entrance halls.
The app is available for FREE downloads on the Google Play™ store and gives access to our “ONE click On-Site Survey System”. During their shopping’s in stores, stays in hotels, visits to restaurants, your Customers can share instantly their sentiments towards your products or service level by taping stars or smiley faces on a tablet screen to answer short satisfaction survey questions.
Managers, CX professionals, executives can connect their devices to a private web-interface to monitor on real-time how their service teams are performing, analyzing in details trends in customer satisfaction hour by hour, day by day, week by week …
This very easy solution helps to capture a very high volume of customer’s voice. Issues or weak areas can be identified in a timely manner and rectified in order to guarantee a consistent customer experience and a service of quality, making it a powerful business tool!
App Key Features:
• Secure private account and password for all Pulse-Solution S.A customers
• Full native tablet application for Android
• Real-time data processing
• Offline mode with automatic synchronization
• Open Web API supporting XML / JSON
• Multiple survey languages supported (English, French, Japanese, German, Chinese)
• Survey displayed in two simultaneous languages
• Full UNICODE (support Asian and Cyrillic languages)
• Professionally designed Surveys questions
Note: The INSTANT Insight app is FREE to download, but requires a separate quick sign-up process to activate the service. Please contact us to firstname.lastname@example.org to enjoy a free 14 days demo or you can register directly from our website www.pulse-solution.com to start using our Basic, Pro-Pulse or Premium versions with many powerful features.