![](https://play-lh.googleusercontent.com/a-/ALV-UjUvZVDoOsLM1O8LObXbGS9i3-BVAVIeGeRIB2F-ahy5fGZKdfLm=s32)
Kat Klaws
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NEED HELP WITH SOUND? For those who can't get sound to work, first make sure the speaker on screen is unmuted. Still no sound, touch the 3 Dots on screen, select "Secondary Audio" option, turn it On, then turn it off. Hope this helps. To Spectrum, I don't do Facebook, Twitter or any social network to talk to people which is ridiculously ignorant since an email isn't good at all to help out with the app. An email should be just as good to report anything to work as a team. Still same over a year
480 people found this review helpful
Charter/Spectrum
May 30, 2024
We're sorry to hear about this issue and would love to see how we can help. Please contact us on Twitter (https://twitter.com/ask_spectrum ) Facebook (https://www.facebook.com/Spectrum/ ) or https://community.spectrum.net/discussion/169024/troubleshooting-issues-with-the-spectrum-tv-app so we can assist further. ^HB
![](https://play-lh.googleusercontent.com/a/ACg8ocL3vNy5b-YheyN3ST8YcT_bJ_PIihbfRkxNthebV6RewUij_w=s32-mo)
R A
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I don't use Facebook or X, which is , apparently, the only means of communicating with this app! It is supposed to record 100 programs, but, only records 50! And spectrum arbitrarily decides to delete all your recorded programs from their end without notifying the customer! They've done it to me twice and they have no way to reverse their mistake! And you're no longer able to manage your DVRs from the app, so if you want to manage your DVR away from home, not possible! I'm done with spectrum!!
472 people found this review helpful
Charter/Spectrum
May 23, 2024
We're sorry to hear about this issue and would love to see how we can help. In addition to support on X and Facebook, we can also assist in our community https://community.spectrum.net/discussion/169024/troubleshooting-issues-with-the-spectrum-tv-app and over the phone at: 1-855-707-7328. Please contact us so we can assist further. ^HB
![](https://play-lh.googleusercontent.com/a-/ALV-UjUdG3S_o-rkSW8CMfRWC_zh3d6RalxSdWnRrSe5MS4OdHmA2Fn4ig=s32)
Jessie Ray
Constant issues on all my devices. Always freezing or completely crashing, audio will become delayed (especially when watching On Demand) , takes forever to load after changing channels, and constantly get the "can not connect to network" error message (internet is fine). The only way to get past these issues is to repeatedly restart the app.
302 people found this review helpful
Charter/Spectrum
May 7, 2024
We're sorry to hear about any issues with the Spectrum TV app. For direct assistance, please contact us by private message on Facebook (m.me/Spectrum), Twitter (https://twitter.com/ask_spectrum). To ask a question or provide additional feedback, please visit https://community.spectrum.net/categories/troubleshooting-the-spectrum-tv-app ^RJR