Tricon Residential

Tricon Residential

About this app

With the Tricon Residential App, residents can:
- manage their thermostat
- manage their smart lock
- manage their maintenance requests
- create maintenance requests
- view maintenance requests
- track technicians progress en route
- link out to rental payment portal

Ratings and reviews

I was transferred over from Pathlight Property Management, never had any issues getting rent paid until now. Their app wont let me add new payment methods, I've tried doing WIPS but the ID number they gave me is invalid. I cant seem to get anyone on the phone, on hold for over an hour. Once on the phone with a person though they do try to troubleshoot the issues. Their customer service is not terrible but the wait time is horrendous and the App is basically useless.

The app features are easy to navigate through, however, the payment and payment method sections don't function properly. We are one of the new tenants that were acquired from Pathlight Management last month. And so far we couldn't make a payment. So, when are these technical issues gonna be resolved?

The first month was the ONLY time I have been able to use this app. The app is stated to be the primary means of paying payments and/or requesting maintenance, but for months now it just constantly states it's undergoing maintenance and to try again later. Later never works nor does the retry button work. Uninstalling and reinstalling doesn't do anything either. I've had to jump through hoops and call a representative to figure out how to make a payment before. It's completely inconvenient!