Helpful App, But Didn't Keep Up With Multiple Gate Changes Flight 2632 out of SMF to DFW started out at gate A5. The flight switched to A2, then switched again to A4. The app missed the last change before boarding, and never updated even after I arrived at my destination. Glad I heard the page!
Excellent Travel Companion This app is very useful and I find it to have all the features easily accessable. You can check in, change seats on the fly and access your boarding passes. I find the app notofications to be very useful and near real time. You will be the first to know about gate changes, delays and cancellations!
Not getting better with time. Itinerary change would not load. Waited two days before being forced to clear the cache to see the flights. Flight delays meant rebooking and new segment kept crashing app when I tried request a seat. Too bad and very sad - AA used to be a quality brand. Feels like a low cost carrier in every aspect.
Poor navigation Respect to A A for putting out the app, but it pales in comparison to other airlines. It is not intuitive, and it hides information on flights. In a multi flight trip, I can currently only see info on one flight. Alaska and united have great apps, and even though I loathe frontier, their app is also superior. Decent flying experience though!
Just freezes up I put in the information to get my flight update and when I say check status it freezes. It is not very friendly either it keeps taking you to the screen to join the advantage or elite membership. All I want to do is check my flight status, I don't travel that often , so I don't even have American Airlines miles program. I normally fly Delta and their app is extremely user-friendly and it works.
Ridiculously unreliable Totally unreliable for reserving seats. Seat locations showed different seat maps on the app and website so how do you know what you are choosing. Cost me a whole lot of unnecessary stress and the customer service just wanted to make out there is no problem.
• We fixed a bunch of little things (but we don’t want to bore you with the details). Enjoy!
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