American Airlines

63K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

With the American Airlines app, you’re covered with the information you need exactly when you need it. Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

-Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

-Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

-Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.

-Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.

-AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

-Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.

-Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.

-Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.

-Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

-Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and to check flight information and watch movies and TV shows at no cost.

Contact Us: 800-222-2377

Why we need the permissions:

We will be adding location assistance to mapping (see our new terminal maps) that uses BLE

Your location helps us give you relevant information tailored to where you are at the time.

Access to photos is required to store parking reminders.

The camera allows the app to scan credit cards and expedite the checkout process.

Wi-Fi connection information
This allows the app to understand when connectivity exists to give you the data you need.

Other various permissions allow the app to: receive google notifications, process notifications while the device is trying to sleep, access American’s web services, and vibrate for important messages.
Updated on
Sep 11, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity
This app may collect these data types
Location, Personal info and 9 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

60.4K reviews
Daniel Andrus
September 21, 2023
9/8/2023: zero stars. I cannot describe how infuriating this app is. It has so many issues I don't even know where to start. Can't process payments. Can't lookup flights with record locator. Can't search for flights. Can't view boarding pass. I'm sure I'm forgetting something. I have to fly often for work and this is by far the worst app I have. Unfortunately they're the only airline operating from my local regional airport.
14 people found this review helpful
Did you find this helpful?
Beau Sierens
August 16, 2023
It doesn't work right anymore. When trying to check in, I get an endless error message. Finally checked in online. Once I did that, the app had a link for the boarding pass which ultimately pulls up a blank white screen. So I had to email that to myself, again from the web. The app did not fulfill any of the conveniences that it should have.
94 people found this review helpful
Did you find this helpful?
Dani Cain
September 10, 2023
**Update: Didn't even recall reviewing this app before, but I see little's changed, except now, not even the boarding passes/reminders work reliably. Four years later & it's got more issues than before. Can't even complete purchases. So incredibly frustrating.** Sorry, but beyond mobile boarding passes, this app is pretty awful/useless: little else works. Errors galore at every juncture ('our system is having trouble'/'something went wrong'); easily the least user friendly of the airline apps.
41 people found this review helpful
Did you find this helpful?

What's new

We’re continuing to work behind the scenes to improve your app experience.