This app is the worst for trying to find information about your flight. I have used the major airline apps and this is by far the worst design of them all. The app doesn't refresh properly or seems to disconnect on a regular basis. Looking for an upgrade or standby list is like trying to find a needle in a haystack. Swipe up and nothing but useless information. This thing is so annoying. Need to uninstall and just use paper boarding pass and watch monitors like before.
When it comes to apps, your competitors do it better. I shouldn't have to complete an initial search for my trips each time I book a new one. Competitor apps have new trips on the home screen each time I open the app without having to search using the confirmation number. Additionally, I have a trip from 2016 stuck on the home screen with no means to remove it. I've uninstalled and reinstalled the app on a couple occasions with no correction made. The app does allow online check-in, seat selection, and upgrade statuses, plus other functions. In some cases it re-directs you to a browser site to fulfill your request.
Can't even link myself to my flight so I can get a mobile boarding pass. No glossary (what's a "Record Locator"?? when trying to link flights)... Really not impressed. If I have to work this hard to find out how to do something, or find info, this app is NOT user friendly.
I started out liking the app, until I checked into my flight and my "trip" disappeared, meaning, my mobile boarding pass and all flight info disappeared too. VERY UNHELPFUL, especially during travel. This was my first time using the app too. Already disappointed.
Doesnt tell you things like length of flights in hours and minutes. Which would be nice when traveling across different time zones. Doesnt tell you if in flight service is cash or credit card. Doesnt update when there are changes. Doesnt give bag claim info. And you can only get one digital ticket at once. Pretty much useless.
The app functions perfectly fine when I use it.... Lately it does not work at all It seems to happen after an update to the app. It no longer is stable enough to give me to time to use it. It crashes and once it does the only thing I can do is 1. un-install and reinstall 2. Sign in again 3. Use for maybe 1 minute and the the app crashes in middle of use. Does not work after that.. Please fix this issue or direct me to a solution. I miss using the app!! It's great when it works
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