Not great. Helpful instructions, but once the timer has begun, if you exit the app for a couple moments (to answer the phone, etc.) and try to continue the test/timer, it has completely started over. Worse yet, you can't even self report the result of that test because it says the test is already used. Yeah, by ME, so let me report it!
We're sorry to hear this and apologize for the frustration. Please contact Customer Support for assistance at (800) 257-9525, option 2 for assistance. You can also submit a support request using our webform: https://globalpointofcare.abbott/navica-tech-support-us.
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The app is a great Idea, lack functionality. The " scan result " once you click on it and it opens the Camara, it does not scan the barcode. It would be great if it did. You can input the result yourself, but it comes with a disclaimer. It's a great idea for an app, but it needs more work. For sure, I would keep buying this brand for future tests, though.
7 people found this review helpful
Thanks for the comment. We need more information to help with this issue. Please contact Customer Support at (800) 257-9525, option 2. You can also submit a support request using our webform: https://globalpointofcare.abbott/navica-tech-support-us.
Does what you need it to do...for the most part. My husband and I tested positive but there were multiple times over the duration where we couldn't report results because we kept getting errors saying that our test was already marked as used and we couldn't report results despite the tests being brand new ones. Not to mention random prompts to sign in, which can also invalidate the whole process.
4 people found this review helpful
Thank you for letting us know - we apologize for the frustration. Should you have any issues in the future, please call our customer care team. They can be reached 14 hours a day, 7 days a week at (800) 257-9525, option 2.