
donald noel
I wish I could give it a zero, then it would match the number of times this app has worked. 3 different phones. Install, doesn't work, uninstall, re-install. Hasn't worked a single time. Blue gets enough of my money every month, they should have one of the best apps out. Instead, the put out a product that absolutely will not work.
4 people found this review helpful
Blueprint Portal Developer
March 24, 2026
We apologize for the inconvenience. If you can reach out to us at digitalsolutions@arkbluecross.com with more details including your member ID, we can work to identify the issue.

Bobbie Campbell
Downloaded the app after talking with customer service agent, who emailed a link THAT WOULDN'T WORK. That should have been my first clue. But I went to the play store instead. After registering, I have yet to be able to access ANYTHING. An error message appears each time. I hope that means that improvements are being made! Agree with another reviewer that entering the birthday is far too time consuming! It's an APP and supposed to be easy.
36 people found this review helpful
Blueprint Portal Developer
February 15, 2023
We apologize for the frustration with the app. Regarding the date picker you should be able to tap the year in the calendar to open a spinning wheel to easily set your birth year. If you are still experiencing issues registering for an account, please feel free to email us at digitalsolutions@arkbluecross.com and we will be happy to assist you!

Kaitlyn Woods
At first it worked fine then all of a sudden it logged me out and it won't let me get past putting the info in to try and get back in and it either does nothing or when I tried to re-register just in case it just says error. And I never got my physical card so I was relying on this app but I guess I just can't use my insurance. Fix your freaking app.. please 🙃
7 people found this review helpful
Blueprint Portal Developer
August 22, 2022
If you have created an account, you don't need to re-register and can use the forgot password flow to reset your password instead. Contact us at digitalsolutions@arkbluecross.com if you continue to face problems and we will investigate your account.