12 reviews
Content rating
Screenshot image
Screenshot image
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About this app

PittSMART (Pittsfield Municipal Assistance & Reporting Technology) is the Official CRM (Customer Relationship Management) App of the City of Pittsfield. PittSMART allows users to submit service requests (potholes, tall grass, graffiti, etc.,) report issues, ask questions or send concerns directly to the city where the request will be correctly routed to the appropriate city department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the instant they are resolved! You will receive a tracking ID and be automatically notified when your issue has been updated or addressed. You can provide comments, upload photographs of your request/concern.
Updated on
Aug 11, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

12 reviews
Barbara Zaccari
March 7, 2022
Whoops something went wrong. Cleared storage, uninstalled and reinstalled three times over the last month or so. Contacted tech support and got generic reply to clear storage, uninstall and reinstall. The app simply isn't working... conveniently just in time for pothole season!
3 people found this review helpful
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Craig Staebler
January 10, 2022
App used to be great. Now I just get a message saying "whoops something went wrong." Cancel or retry. Tried reinstalling, no change.
2 people found this review helpful
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A Google user
September 17, 2019
Won't open. No reason or how to correct
5 people found this review helpful
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What's new

- UGC added
- Bug fixes

- New UI theme
- Accelicon support

- Improved ADA compliance
- Minor bug fixes

- Push notification improvements
- Time zone in settings
- Minor bug fixes

- Minor bug fixes

- Android N support
- Topic-based push notifications to citizen subscribers
- Improvements to address validation
- Zoomable full-screen images
- Performance and error handling improvements
- Bug fixes