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It doesn't work? I went all the way up to the payment screen after consultation and after pressing submit it doesn't do anything. Kinda a waste of time. Edit August 17, 2020: So I finally used it, you get a call about 2 hours after you submit payment. The doctor spoken to seemed like he muted me a few times as sound went in and out and it didn't seem like he was paying too much attention. I ended up getting prescribed allergen eye drops instead of dry eye drops that I had requested? I called customer service and they basically said once the consultation is done they can't do anything about it. Make sure to research what they want to prescribe you before you get off the phone otherwise you'll have to pay again.
5 people found this review helpful
August 12, 2020
We apologize about the inconvenience. We've identified the issue and corrected it in our latest release so please be sure to update your app. Additionally please know that you can always call us at 800-611-5601 to quickly schedule a consultation with one of our Care Coordinators. Thank you
Doctor was great. Someone needs to update pharmacy locations because some don't dispense prescriptions and some are actually out of business. I was sent to a location that doesn't give out prescriptions. When I called customer service, she was sort of rude. She told me that, if I would have called customer service first I would have know. When she looked up other pharmacies a lot were not even listed in my area on the app, even after putting another zip code in. I won't be using app again.
3 people found this review helpful
They offered me free consultation and i was charged 40$ for talking less than 1 mnt with a doctor just trying the app tried called to refund and they refused. Nothing on the app mention about the charge and i was told to check the small writing when i got the trial they said somewhere they talk about charging . A lot of hidden charges it felt to me a fraud more than an application. Don't add your credit card
17 people found this review helpful
July 17, 2020
Hi Justin! We apologize for the confusion. T-mobile members receive a discounted rate of $40 per consult as opposed to the regular $69. There are no other charges or any hidden charges. A representative will be contacting you shortly. Thank you for using our service!