Passed and tested OK I've used many online banking websites and Apps and tested this one. The website is simple to use and structured well. The reload also works although the online rates are lower after the account is established at times. The App also works well. I think the App needs the option to suspend cards similar to website so when card is lost or stolen the user can quickly deactivate before being compromised. The ATM finder is slow at times but a brilliant feature that most banks don't have. Great provider.
Useless Have tried to top up now for a week with no success. Have even called customer services but the level of service is appalling..... I was told that the problem could be my Internet connection..... useless! Mastercard should know better. Ridiculous to have an app that doesn't work and even more shocking is the fact that this has been going on for months. Don't waste your time.....
Too many glitches Can't top up through the app. Can't see all my activity as it won't display the whole item when I click on it; some remaims hidden. Had so much trouble trying to log in despite putting in the correct information. Not what you need when you're away on holiday trying to access your cash.
Pointless waste of time Want to waste hours of your holiday? Get one of these cards and battle to get the app working. Have these guys heard of QA? And why no responses? At least try and explain the issues to partially redeem yourselves
Apalling The website is slow and cumbersome enough so I thought I'd try the app to get my balance easily while abroad. Same issues as other feedback the app does not accept my password even though I know it's correct. I waste of time. After this holiday I'll be closing the card down and they even charge you to do that.
Does what I need Unlike most of the rest of the comments, this app worked fine for me. I managed to review my balance and top up my card without much fuss at all. It doesn't look like a well designed app, unfortunately, but at least it does what I need it to
UK customers - you can now top up your cards through the mobile app. Reload your currency balances up to the equivalent of £250 per currency top-up.
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