Accolade, Inc.

Accolade, Inc.

About this app

Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule.

* Message your health assistant securely, with an easy way to connect by phone if needed

* Get answers to coverage and benefits 

* Speak to a physician virtually 24 hours a day

* Connect with with mental health providers

* Get a second opinion with access to our nation-wide specialists

* Ask your health assistant for help finding a nearby local physician or facility

* Get answers to your questions regarding your healthcare bills

* Use the Accolade virtual wallet - share cards with your doctor right from the app

* Also use your prescription benefit card from the app

Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.

Ratings and reviews

Slow, down right infuriating to use. When I try to select a certain day for an appointment, no matter what, it'll say there aren't any. Then if you go back to a day that said it had appointments, it says there aren't any for that day. Close and reopen the app, and that day will have appointments again. Makes me genuinely so angry every time!

App requires entering my saved password twice every time. Then asks me for 3 separate optional additional set up questions (ie virtual care). I can skip, but don't want to do this every time I log in. There's more AI use now, so if I ask a question and log off while waiting for a response, I usually just get a "Are you still waiting for help?" message and have to start the process all over again. Finding care that is ACTUALLY in network is challenging

Still a horrible experience: if I'm gone from the app for ten minutes, I have to log back in (and redefine a PIN, which never gets asked) TWICE with full username and password. Devs don't seem to understand how to make logins behave in a stable way in the app. Care coordinators are not helpful and don't seem to do anything more than type in one's ZIP code into their database tool, which has incredibly out-of-date list of providers, and which I could do myself...

What’s new

An app update to enable a more cohesive and personalized member experience across feature areas and part of our commitment to continuous improvements that empower members throughout their healthcare journey.

- Bug fixes and performance improvements