Accor All - Hotel booking

4.3
84.6K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Book a hotel, a boutique hotel, a 7-star establishment, a youth hostel or even a villa or apartment in over 111 countries. That’s 3,000 towns and destinations and 5,000 addresses just waiting to be discovered.
From economy to luxury, the choice really is all yours for a city escape, a business trip, a romantic weekend or a road trip with friends.
Take your pick: ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel, Adagio, ibis Styles, ibis budget, hotelF1, Mama Shelter, onefinestay, Rixos Hotels, Jo&Joe, 25hours Hotels and Thalassa Sea & Spa are all present on our app.

The Accor All app is your new travel partner:

• Prepare your stay
Search for somewhere to stay in a specific town or city or close to a particular monument, and browse photos of the rooms and venues before checking out the Tripadvisor reviews.
You can book, manage your booking and prepare your trip.
What time does the hotel open? How can I contact the hotel? How many points will you earn for this stay? Our app can answer all these questions.
Don’t forget to join our loyalty programme to enjoy a discount of up to 10% on each booking.

• During your stay
Earn Rewards points at our hotels when you stay, and on a day-to-day basis in our restaurants and bars.

Got the travel bug? We can offer you somewhere to stay in the world’s most stunning towns and cities:
Paris, Berlin, London, Zurich, Bangkok, Munich, Singapore, Vienna, New York City, Amsterdam, Shanghai, Hamburg, San Francisco, Brussels, Milan, Cologne, Sydney, Warsaw, Dubai, Rio de Janeiro, Prague, Hong Kong, Rome, Lisbon, Frankfurt, Budapest, Istanbul
Updated on
Sep 27, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 2 others
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted
4.3
84.6K reviews
Maggie L
March 4, 2022
Like other reviewers, I did not have a problem booking hotels using this app until this year. So far I have spent on average one hour on each booking. Everything is fine until I enter my Visa or Mastercard information. Then I get a message saying details are not correct. I have always used the same card, and it works for Marriott :) maybe that's a sign to keep my titanium status with Marriott instead of accruing with Accor. I suspect there may be an issue with the Authorize with Visa step.
26 people found this review helpful
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Accor All
March 4, 2022
Hello, Thank you for taking the time to bring this issue to our attention. I invite you to contact us by email (at App.ALL@accor.com) with your email address (id of your account), the hotel you wanted to book and if possible the date you tried to book. We will be able to provide a more specific answer. Coralie, o.b.o The Accor ALL App team
DL Z
September 24, 2022
Very bad experience. Many times the App doesn't work. Many errors. I get pop up messages like: "It didn't work" when I try to make a reservation. They even took my points but the reservation didn't go through. Very bad customer service.
4 people found this review helpful
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Accor All
September 27, 2022
Hello, Thank you for bringing this issue to our attention. I invite you to contact us by email (at App.ALL@accor.com) and include your account email, screenshots and the description of the problem encountered. We will be able to provide a more specific answer. I hope that my answer will be helpful. Pierre, o.b.o The Accor ALL App team
Bernice Lee
August 28, 2022
The app has basic features and works fast. However, it's difficult to find where to edit my list of favourite hotels and there's a limit to how many favs I can add. Either make this interface more user-friendly or include tech help on app use. Also, cancellation takes very long to be recorded on the app, preventing a booking on the same date till much later. Yet, oddly, I could overcome this issue by transiting to book on ALL website.
8 people found this review helpful
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Accor All
August 29, 2022
Hello, On behalf of the ALL team, thank you for writing to us and I apologize for your experience. All feedback are gifts ! We are going to work on that point. If you have additional feedback, you can send it us via app.all@accor.com in order to improve the ALL application. Chris, o.b.o The Accor ALL App team

What's new

Thanks for your feedbacks. With your input, the app Accor All is constantly improving to offer all the functions that you expect.
The latest update to our app brings you new options:
Fixes to minor bugs and improved stability.
Download our new app now!