
Willie Castro
- Flag inappropriate
- Show review history
Sometimes, it says that I was the passenger and have no events. When I change it to I was the driver the app will say I had an event like hard breaking. For this reason I believe the app is programmed not to allow you to get a better score and is not accurate. Also, the app runs constantly and drains the battery on my phone. Furthermore, after I stop driving I can't use my phone for 5-10 minutes or the app will say I was distracted while driving.
30 people found this review helpful

Russell Easters
Never do automatic billing! I've had AAA for a long time and they would get 5 stars,,, but! My membership expires on 10/1/2023. To manually update my membership, I would update it a couple of days before it expires. However, with automatic updates, they took out the money a month before it was due! They took out the money on 9/1/2023. That's still a month left on my membership. I know I'm paying for 12 months, but somehow it feels like I paid for 13 months and only got 12.
72 people found this review helpful
American Automobile Association, Inc.
October 3, 2023
Hi Russell, we want to take a closer look at this for you. Please send an email to support@aaa-onboard.com with "App Review" in the subject line and your membership number in the email.

LLD
Terrible. Nice app, but doesn't do the main thing you want a roadside assistant app to do! No matter how you select "roadside assistance" it all starts by "loading [my] chat experience" and thats also where it ends. It never gets off the ground. Must be some awesome chat experience, because it needs more bandwidth than I can provide either via cellular data or wi-fi. After about 5 mins the phone is hot and the battery is diminished – 2 dead batteries now and no help!
87 people found this review helpful
American Automobile Association, Inc.
September 11, 2023
Thank you for your feedback. We apologize for the inconvenience. Your feedback has been forwarded to our developers for review. If you'd like to provide additional feedback, please contact us at: Support@aaa-onboard.com with 'App Review' in the subject line. Thank you!