Cheats! I have been act customer for almost 2 yrs. I recently shifted my home to new location, also requested for transfer to connection. # This transfer request has not been completed for 25 days now! # When I called customer care they say it is ACT reality so cannot switch I've to take new connection only. I already paid in advance for 6 months, have 2 months use left. # When I requested for new connection here, the technician said it is not reality, so old connection can be switched. # when he installed new connection, there is no user ID password sent, technician says it's sales team who has to do! # It has 2 days now, still nothing. # The guy took ₹1500 for installation also.!
Honestly the best service provider so far... a happy customer since last 5 yrs. Have an Issue.. make a call or complain through the app and its solved within next 12hrs as per my experience.. Hassle free payments options aswell...But seriously why does the app always ask me to update my location when I open it everytime. Please have it solved. 5 stars for sure.
Cheat and fraud, customer care says that we can track down the previous given complaints and status through this app. But there is no provision to track any previous complaints. So that we cant find the network down days. Then what is mean by track ? Track means all the previous given compliants must be listed for future reference.
Disappointed with the customer service. Internet speed is good so wanted to retain ACT while shifting to my new home. It has been a while since I raised this request and nothing has been done. They have provided an option within the app to submit and track the issues raised but you can't actually do anything ! Request the ACT team to respond and resolve.
Worst I internet service ever in hyderabad out of 3 I have used and even more expensive. It's 4 days now I subscribed and no Internet. I have called and called until am tired. They say they are coming and i wait all day and no one shows up.Now they are dropping my call after collecting money from me. CHEATS!!! Refund my money and cancel subscription. If I can stress like this from beginning then I wonder what will happen to me in long run.WORST INTERNET SERVICE EVER.
Pathetic payment gateway integration. Doesn't work when you need to pay bill for 4-5 days. Then then it works after 2 days of due date. then they charge you for late fees. I've experienced this for 3 time in 3 months during bill payment. Looks like it's the trick to collect late payment fees.
• Moving out? Register a request to have your connection moved
• Change your ACT Fibernet account password
• Access multiple accounts on the same device
• Payment due breakup for better clarity
• Reopen your service requests
• Tag your connection location
• Enhanced Security features
• Bug fixes
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