Used this app before and it was a great experience until I had to redownlaod the app and it wouldn't let me cash out because it's asking for latest bank deposit information. I submitted requested information a couple of days and to date still haven't been able to cash out. Reached out to customer service multiple times and still no response.
Updated 5/27/17 . I have issue a ticket to customer service to update my bsnk balance. Its been 3 days no one haven't responded. This shows lack of professionalism. This is a great system to get you out of a bind without taken out payday loan. Keep up the good work
Use their Facebook page for support! Sending a support message through the app doesn't seem to do much good but on Facebook they responded within an hour and had the problem fixed in just a few minutes. Thank you so much for this service, it truly is helpful!
Pointless I did everything on my part (and for some reason it won't link my debit card that I've had for years) but the money I need won't be deposited till Wednesday my payday. The concept is great but what's the point if I need the money now and I gatta wait dayssssssss. That aspect needs revision asap. This is why people break down and do payday loans as they know they will get the money they need asap.. Had high hopes but very disappointed...
It's a great app when you can use it. I've been having trouble cashing out and the customer support hasn't done anything about it it's been 3 days. They seem. To only answer once every few days.
I really like this app but the customer service sucks it been 2 days now I haven't hear from anybody I done sent it lots of emails still no answer now it going on day 3 and still no help with my account is so frustrating somebody's please Helpppp please
In a world
where big banks have all the power,
there’s an app that believes
people should have control.
The only thing that stands in their way
is the pay cycle.
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the Activehours app is fighting for fairness.
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