When I first started the app, it was awesome and I gave it 5 stars. Recently, I changed employer and it's been a nightmare. I purposely started my change 2 weeks prior to the actual change in order to make sure there was no time wasted and to iron out problems. Since then, I have made several inquiries as to problems and nothing is fixed, I just keep getting auto responses about my tickets being combined. My questions are not being answered and my account is still not fixed. I'm am really disappointed in the customer service. I have recommended this app to others in the past, I now regret my recommendation and will not do so in the future due to this poor customer service. I am really stunned at the downward spiral of customer service which as severely affected my my opinion of this app due to this ongoing lack of service and response.
Every week I have the same problems getting my banking information to update before I can cash out. This is getting ridiculous. I should not have to keep sending in screenshots of my account every time there is a problem . Not to mention that it takes a while for someone to respond to you when you have a problem. Worst app ever and probably will not use again. What a waste!
This app is amazing for anyone who, like me, gets paid bi-weekly because you can tap into your own earnings for help so it's not really a loan. You don't have to worry about interest rates or fees. With this app it's all about a tip and spreading the word.
Don't waste your time, you will always be waiting for some kind of verification to finish every time you actually need the service, it's not available for one reason or another, and their support team must not be able to read English or comprehend what's being said, not to mention just about every message you get back is from someone new and it would seem they don't read the email chain to get and idea of what s going on causing you to repeat yourself multiple time. Bottom line, go to AMSCOT or someone like that for a cash advance, and save yourself the hassle and agrivation.
Fantastic app for quick and easy payday loans. Just don't let it automatically send you money if your account is low; that's how you keep control. I have had 0 problems with the service.
this app doesnt work. they want to verify when im at work by using gps tracking. i work from home, so i do not go into the actual office building often. Even showing time stamps and paystubs they couldn't "verify" that ive been at work.
We're improving our messaging. So, you may see some words here and there in the app.