Kapdesk is your personal ticket management app for resolving customer queries in a jiffy, even when you’re on-the-go!
- Inbox: Carry your ticket inbox along with you while on-the-go. - Assigned Tickets: Get explicit notifications for tickets assigned to you and your team. - Detailed View: View expanded details of each ticket by simply tapping on them. - Quick Resolution: Resolve complex issues using an extensive knowledge base. - Team Conferencing: Get expert opinion from your team members and solve tickets in no time. - 24/7 Support: Continue important conversations even after leaving the desk. - Escalations: Tickets can be auto-escalated when left unattended for too long. - Alerts: Receive push notifications for pending and escalated tickets.