
Aya Jay
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Haven't been able to effectively use the app since October. I got a new phone in November and I can't even login, so I'm not receiving any notifications or alerts. Yes, I've deleted and reinstalled the app multiple times. I spoke to customer service and was first told I needed a new login account, then told there's "issues" with the app with no ETA of when it will be fixed. 🤔 I've been a customer for nearly 8 years, so I'm very disappointed in the inefficiency at all.
11 people found this review helpful
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Mr. Marengo
About the same as everyone has already said. One plus side is that, it is better than nothing We lucked up and system was already installed on our home so we just went with it. not that expensive. The app works when it wants to, always an issue with connection, alerts don't always come on time, doorbell works but notifications do not come in time to answer it.
12 people found this review helpful
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S G
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App used to work fairly well. Nothing special about it. Now, it does not connect rendering it completely useless. The point of the app was to be able to connect and disconnect remotely and now we cannot do that. In response to the developer's request for more information: the app does not connect with the system. On the dashboard, it says it is "connecting" and stays grayed out instead of showing the alarm status. As a result, I cannot arm or disarm the alarm.
62 people found this review helpful
We apologize for the inconvenience. Please kindly contact us at 1-800-238-2727 as we'd be happy to assist.